Archive for the 'social computing' Category

Finovate 2007 — Updated

Thursday, September 27th, 2007

UPDATE: I will be at Finovate tomorrow. This looks like a great event and I will post photos and comments.
Jim Bruene of Netbanker fame has organized a much needed event in Finovate 2007. Speed dating for venture capital ala the DEMO conference. I am sorting out my attendance, but I know some other folks from my team who will be there. There also seems to be a dearth of tickets (sold out!).

On October 2nd, 2007, twenty of the most innovative companies in the financial, banking and lending industries will gather in New York to offer a glimpse of the future of mobile, personal and online finance.

The presenters are:

This is the type of event that we need to see happen frequently in order to support innovation in the financial services space.

Bloggers Blogging Bank Blogs

Wednesday, August 22nd, 2007

Two of my favorite banking blogs have started discussing a topic that I also love to talk about, banks and blogging. Rob Findlay at the Bank Channel has posted regarding research by the Javelin Group indicating that blogging is the answer to the bank-to-consumer communication issue. Ron Shevlin who oversees Marketing ROI build further stating that banks better get into the blogosphere, and figure out how to do it right.

I have written about corporate blogging and specifically that corporations and banks need to get on with it as a matter of message control and participation in a hypergrowth channel for consumer interaction. I would add to it now that this channel is the de facto channel for topics that can be tagged as innovative. Imagine how much easier it would be for us to figure out the whole US mobile banking mess if we had been blogging with interested customers, partners, experts, whoever at the same time that we were discussing strategy, hiring consultants and having kick-offs internally.

From an organizational perspective, the value that interaction with senior management generates, particularly among those who have no traditional avenues to do so, is routinely underestimated. I come across folks at Citi everyday who operate blogs in their free time and would love to do so at work, just for the exposure and the thinksharing. Most blog-related discussions at work inevitably come to the questions of “…what do we get out of this?”. Well, Banks have to turn a corner and believe that honest, open. two-way dialogue is the cornerstone of the new bank. This needs to happen with employees, customer, shareholders, constituents, regulators, competitors, partners…the list goes on. And as for the question of the ROI of blogging, I leave you with Nobel Prize and Oscar winning author George Bernard Shaw’s quote:

“If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.”

Online Pornography Refresher: Seriously

Tuesday, July 10th, 2007

Every couple of months I find it useful to do a wholesale survey of all emerging technologies and business models in the promotion, selling, and distribution of online porn. I learned in the Internet boom 90s that porn always leads the charge on distribution channels, pricing strategies and product structuring for content.

Good examples of past pornnovations that have made it to the broader markets include freemium pricing where the blue site will ask for a card number just before you see the goods. Freemium is now a common model for content ranging from job postings to childrens’ cartoons. Pornographers also were able to leverage the file-sharing networks to their advantage by overwhelming the networks with legitimate files from content providers and loading them up with advertisements for their sites. This flew in the face of the command and control legal battles that got the RIAA and MPAA skewered in the press. While these distribution strategies blazed trails, the product end of the skin business was busy beating us all to the Long Tail. The mainstreaming of fetish porn is the perfect example of leveraging a zero marginal cost customization platform. The same naked people, same cameras, slightly different activity, slightly different website and (drum roll) higher perceived value. You must admit that these guys are doing something right if kink.com is making the Times with bound up women getting spanked in color. Amazingly while pushing the long tail of porn into the distribution stream, porn has simultaneously become more of an everyday resource by de-sleazing the branding and discretely bringing itself into the home of the average Joe.

Taking their cue from a rich history of innovation and invention, the current crop of skin businesses have grabbed on to the Web’s 2.0 behaviors and capabilities in ways that non-porn companies could learn from. Take a look at how user generated content is being leveraged in porn. By creating a platform for home hobbyists, startups like YuVuTu (very NSFW) have grabbed a piece of the most profitable segment for professional porn production: the amateur segment. Without the costs of paying talent, this segment is a close parallel to the horror films that are being produced on shoestring budgets in the more traditional entertainment space. YuVuTu has taken this concept and blown it to shreds by allowing anyone to post in a YouTube-like environment with tagging and a host of social networking capabilities through blog embeds and user connections. Steve Jacobs, the founder of YuVuTu, feels like he has hit upon a space left open by the legitimate players such as Veoh and YouTube when they decided to eliminate porn from their sites.

The true innovation of YuVuTu (and it’s competitors, PornoTube, Xtube, GooTube) is that they built their services in partnership with the professional content providers who were concerned about piracy. By building in monetized content as well as free, they were able to build their databases of content more quickly and without obstruction from the incumbents. The porn industry has historically stayed profitable by sharing customers and traffic which is anathema to most traditional businesses, content and otherwise. So while the entertainment industry debates the business value of Google’s acquiring YouTube, the guys in the Valley are tangibly driving value. Mr. Jacobs also attests to having learned the lesson of the last generation of X-rated sites and taking the elimination of underage content extremely seriously.

As communication and content platforms evolve, pornography, which is how sex becomes content follows. The fact that smart and strategic business people are driving the industry shows how far the industry has come from the brown bag magazine delivery days. The industry has shown aplomb in handling regulatory issues, customer acquisition strategies as well as network economies. Now that we are more likely to find a Harvard degree hanging on the walls of porn management, I am looking forward to my next survey. Seriously.

Wesabe: Financial Friendster

Wednesday, December 13th, 2006

WesabeI’ve been holding off on writing about Wesabe, just to give sometime for the service/platform/network to take hold. For those who don’t know or keep their money in mattresses, Wesabe does for finance, what LinkedIn does for looking for a job: allows you to announce, share and track your goals and interests with others.

In addition to the social aspects of the platform, Wesabe also provides an aggregation engine that grabs your financial data from your various institutions and pulls it into your Wesabe profile. Aggregation is a Web 1.0 term that recalls names like Yodlee and Chaabi and other screen scrape specialists. It is enjoying a bit of a resurgence with CommerceBank acquiring eMoneyadvisor and Nextgen bank sites getting up.  There are two quite notable aspects to Wesabe’s approach to transaction data:

  1. Interesting use of a web-enabled application that simply automates the login and download (and subsequent upload to Wesabe) of a statement on a periodic basis. Aggregations big issue back in the day and what we thought we solved with screen scraping was that pulling secure data from a banks server was a task that could not be performed on the “server-side”. This is not server side either but the effect is pleasant and more importantly transparent to the user.
  2. Intelligence on the data pulled from your bank. Unlike the early aggregators, this is not about create “one site” or a portal for your financial data. You can actually due things with your info that you cannot do on your bank site. Useful things like tag recurring transactions that come up with a foggy MCC code and poorly tagged merchant like STARBU–ACH-399PA. That’s my Starbucks which is on Lexington Avenue and 53rd. In Wesabe, it’s called simply MORNING STARBUCKS. Then I can see how much or little I spend on caffeine.

Word on the web is that the Wesabe folks are bootstrapping and running lean at 4 or 5 heads. Which is a brilliant example of how you can take a banks information at actually make it interesting and useful without much investment, just a smart approach.

I’ll be tracking them as the community grows, as the value of social finance is driven directly by who joins and gets active.

It’s not a Truck. The Internet is now a series of YouTubes.

Tuesday, October 10th, 2006

google-youtube100906.jpgThe Google+YouTube deal is a huge deal for the web. Good commentary here, here and here.

Two logic flows on this deal could be:

  1. Google Video totally sucks regardless of all the investment and people the folks at Sunnyview have put into it. Given the importance of video and the growing ease of delivering it via the web, Google would have had to acquire a player just as Yahoo acquired Jumpcut. If you have to open your wallet, why not buy the vertical.
  2. Video specific searches and web start pages will proliferate. Already I know enough folks who skip all the Googles and Yahoos when they are looking for an image or photograph. They go straight to Flickr, and get what they want without all the web optimized, thumbnaily business that the full web crawlers deliver. Given videos ability to carve out a niche (portable media players, cameras, art), you could see a scenario where the video focused vertical player is siphoning off Google’s search traffic and pulling what will undoubtedly be tagged by the rejuvenated online advertising industry as the most valuable CPMs.

Congrats to the YouTube boys, $1.6 billion is a better exit than I thought they would get. I have said before that Google’s integration of video into their advertising channel could be the start of something big. With the acquisition of all that Diet Coke-Mentos content from YouTube we’ll see what pops.