The Long Tail of Banking

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Prosper and Zopa have been making the rounds recently on the VC trail. Each one has closed about $20 Million in their latest institutional kitties. These are interesting businesses as they are the first real 2.0 executions in the finance vertical.

The finance space is one that is difficult to line up with 2.0 value sets because of the shared ownership aspects and the inherent aversion to transparency that anything financial seems to generate. The impact of handing over the creation rights and distribution to a media product is alot different than your retirement nest egg or college tuition. Institutions give you protection and austerity, right?

An interesting analogue would be to take a look at what is happening in bank branches these days. All those high teller counters, vaults and other cues of safe keeping are giving way to concierges, associates who chat with clients over coffee tables. The retail experience for banking is becoming a more collegial one as the assymetry between the banker and the banked is becoming less and less.

Another interesting trend to look at would be the spectacular emergence of online banking, the direct model in industry parlance. This allows banks to take deposits from people outside of their area of trade. Places where they have no branches at all. Which completely upends the previous model of banks as bastions of reliability and safe keeping. The direct model is really an extension of what was happening already with regional banks getting swallowed up by giant institutions. No longer do you need the First or Second Bank of Your Home Town or State. Live in New York? Bank with Washington Mutual. How about Bank of Internet?

So now Prosper and Zopa bring forth a model that actually just eliminates the bank all together. Technically linking those with funds to those with a need for credit. Great idea and it capitalizes perfectly with the new generation bank customers who love the collegial bank advisor and direct banking using supermarket ATMs to deposit funds or out-of-state bank with a cool brand.

Given all these counter-indicative trends, the shift in the consumer banking industry has been on going for some time now and the P2P and online only models are the shift that will take what was a corporate monotolith only policy and push it down into the shallow end of the Chris Anderson’s long tail curve. We should see a few more Prospers and Zopas launch as these two get some operating time under their belts and increase their volume of outstandings.

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3 comments to “The Long Tail of Banking”

  1. Comment by Colin Henderson:

    What fascinates me is the trust aspect. Banks survive because of trust, and even though they don’t always treat their customers too well. Its interesting how trust models, for eBay, and Paypal work. Open Source banking will need a trust model, and it will be interesting to watch that play out.

  2. Comment by jb:

    This is a potential play for the existing financial institutions to leverage their trust relationships with consumers. Unless they keep losing our data.

  3. Comment by Neosophic.com » Blog Archive » Are Banking and Innovation Incompatible?:

    […] A perfect storm of trends indeed.  Operation excellence is critical and by my estimate the minimum cost of entry.  Innovators in the financial services arena need to be perfect customer managers as well as clever.  The good news is that outsourcing, online distribution and other creative, low-cost business platforms have permeated the industry and have met customer expectations (more or less).  The big-business applications of these technologies are retro-fits to old business models and do not take advantage of common 2.0 themes such as demand aggregation, network effect, etc. I fully expect that Prosper and Zopa are the tip of a financial services innovation iceberg that entails business models built on fluid data, customer control and solutions that are shaped to meet needs rather than the other way around. The difficulty as I have blogged before, is that putting more innovative models around peoples money and wealth is a much riskier proposition than putting my family photo album on Flickr.  However, with the evolution of Paypal, Zopa and Prosper, as well as new tech such as NFC payments and mobile phone payments and banking, expect more from your bank. […]

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